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Frequently Asked Questions
Following are some of the most frequently asked questions regarding the ISPACare™ Member Health Program.
About ISPACare™:
Q: What is ISPACare™?
A: ISPACare™ is a new employee healthcare program designed exclusively for member firms of the International Sleep Products Association, and their employees/dependents. Benefits are provided through the ISPA Group Benefit Trust, a fully insured employee benefit plan that meets all federal standards including ERISA and HIPAA. Some of the major plan features include:

     •  Comprehensive medical and prescription drug coverage
     •  Benefits are fully guaranteed by qualified “A” rated insurers
     •  Easy access to local, regional and national PPO networks like  
        PHCS (
www.phcs.com) and First Health (www.firsthealth.com)
     •  Optional coverage is available for vision, dental, group life, and short-term disability
     •  Up to $1 million per covered person per year
     •  All benefits are fully guaranteed to the 1st eligible dollar
     •  Plan deductibles starting as low as $250

Q: Who is eligible for the ISPACare™ Program?
A: The eligiblity requirements are included below:
  • Must be an active member of the International Sleep Products Association- all manufacturing members and supplier members are eligible (non-member firms may receive quotes)
  • Member must have at least two participating employees.
  • Member business must be primarily located in a state other than Hawaii, Nevada, Texas, or Washington state (members located in NV, TX, and WA may become eligible pending regulatory approval).
  • The employer member must contribute at least 50% toward the cost of the employee-only coverage (no contribution toward dependent coverage is required).
  • At least 75% of full-time, eligible employees must participate in the program (eligible employees do not include employees that are part-time, seasonal workers, contract workers, covered under another health plan including a spouse or union plan, or are still in their waiting period).  If only a certain class of employers is offered healthcare benefits, 75% of the eligible class must meet the participation requirements.
Q: Is the ISPACare™ Plan categorized as insurance?
A: The ISPACare™ Plan is not in and of itself insurance. The plan however, purchases insurance direct from the world insurance market under one policy, guaranteeing all of the eligible medical benefits from the first eligible dollar to the limits set forth in the Summary Plan Description (see the Plan Brochure for more details). The benefits under the ISPA Group Benefit Trust are guaranteed in full from the first eligible dollar to the limits of the plan by qualified “A” rated underwriters at Lloyds, London.

Q: Will the ISPACare™ Program save my company money?
A: Each employer may select and provide the benefit plan that fits their budget.  All other things being equal, the cost of providing benefits under the new ISPACare™ Program could reduce an employers healthcare costs by 15%, and in some cases as much as 20% or more when compared with similar coverage offered by "For Profit" commercial heatlh insurers and Blue Cross/Blue Shield plans.

Q: I have looked at a variety of healthcare programs for my employees and nobody has been able to deliver 10% to 15% savings on our employee benefit costs. How do you do it?
A: In order to deliver these cost reductions, we have reduced acquisition costs, insurance related costs and margins, administration costs and other related expenses by pooling many ISPA members under a single large group health program.  

Q: Do I need to be a member of International Sleep Products Association in order to sign my company up for this program?
A: Yes. In order to participate in the ISPACare™ Program, a company must maintain a current membership in ISPA.

Q: Is life insurance available under the plan?
A: Yes. ISPA members may purchase Group Life insurance coverage in flat amounts of $25,000 or $50,000, or an amount equal to one or two times an employee's annual salary.  This life insurance is NOT provided through the ISPA Group Benefit Trust, but rather through an unrelated life insurer rated A "Excellent" (or better) by A.M. Best and Company, a leading independent insurance company rating agency.

Q: Can the ISPACare™ Member Health Program provide international coverage?
A: Yes. The plan provides seamless coverage for U.S.-based employees of ISPA member firms who travel internationally. While abroad, the provider services are tailored to international employees needs.

Q: What are the maximum limits of the Plan?
A: $1,000,000 per covered person annually and $5,000,000 per covered person lifetime.

Q: What PPO´s are available?
A: National PPO networks: Private Healthcare Systems (www.phcs.com). and First Health (www.firsthealth.com) are the primary national networks. Many other PPO networks are available to supplement national network coverage.  For a full list of PPO networks, including doctors and hospitals participating in the networks, please go to our PPO Networks page.

Q: We currently subscribe to an HMO. Is this a better or worse option for our employees?
A: The ISPACare™ Member Health Program can provide benefits not available to subscribers of many HMO plans. In some circumstances, HMO’s do not have the facilities to provide specialized services such as transplants. Both an HMO and the ISPACare™ Program have preferred medical providers. With the ISPACare™ Program, however, your employees can use non-network providers if they are willing to pay the differential in coinsurance and deductible. Individuals that travel may find themselves in an area where they have no HMO coverage. This will not be the case with the ISPACare™ Program because there is a National PPO. When plan participants are out of their own local PPO area, they will have access to a PPO. This provides the participants with maximum PPO access.

Q: If my doctor is not a part of the PPO Network, will I need to change doctors?
A: No benefit program or insurer has preferred access to all medical providers. Most insurers have a PPO network that they own (or partially own) and insist on that network. The ISPACare™ Plan has access to most PPO providers and the administrator will work with the individual employer in the selection of their local PPO. Therefore, the chances are good that your doctor will be a part of the selected PPO. If not, the plan still pays the out-of-network benefits. This would, in most cases, relate only to the doctor and not to a hospital.

Q: Can the ISPACare™ Program be tailored to the needs of my specific company?
A: Yes. The ISPACare™ plan benefits are flexible, so each member firm can choose the from among varying deductibles, co-payment options, co-insurance levels, and coinsurance maximums and other plan features to customize a plan to meet their specific employee needs and budget. Optional coverage is also available for vision, dental, and group life/disability coverage.
Q: Who is Medical Benefits Administrators of MD (MBA)?
A: MBA is a full service benefit administration firm specializing in national employer association benefit programs. MBA is an affiliate of R. J. Wilson & Associates Ltd. the reinsurance intermediary negotiating the insurance for the Trustees of the ISPA Group Benefit Trust and other national association benefit programs. MBA utilizes the state of the art Trizetto Quicklink System (formerly known as Resource Information Systems or “RIMS”) in the management of benefit claims. MBA also employs Solucient Auto Audit and other similar systems and has access to INGENIX (formerly Medicode) data in the administration of benefit claims.
Q: How are employee and dependent benefit rates established?
A: The Administrator employs the Tillinghast HealthMaps System with specific assumptions reviewed by actuaries to establish contribution rates. The employee and dependent group rates are established based on fixed overhead cost; the cost of medical services in the specific geographic area; the age, sex, family status, and general medical condition of the specific employer group.

Q: Who is Affintiy Benefit Services LLC (ABS)?
A: Affinity Benefit Services has been retained by ISPA and the Plan Administrator to assist ISPA member firms in the evaluation, implementation, design, presentation, and enrollment of employees and dependents under the ISPACare™ Member Health Program.